FAQ

  • Getting Started

Create an account and follow the instructions provided for registration here 

  • How do I license my indicator?

From the account page, open the License Manager 

The License Manager will display your purchased and trial products.
Note: Each machine ID can only be changed once per hour.

*** How to Find Your Machine ID in Ninja Trader

Enter your Ninja Trader machine ID into the License Manager and press Save. 

  • How long does it take to fulfill my order?

Your order will be activated immediately after your payment is processed. You will then need to manually enter your Machine ID in the 'License Manager' tab to complete your software registration

  • Do you offer free trials for your indicators?

Yes, we offer comprehensive free trials for all of our indicators. We believe in the importance of ensuring that our products meet your needs before making a purchase. Take advantage of our free trials to experience the functionality and benefits of our indicators.

 

  • Do we accept user suggestions?

Absolutely! We highly value feedback from our users and are always open to suggestions that could enhance our software or services. If you have an idea or improvement to propose, please don’t hesitate to share it with us through our feedback form or by contacting our support team directly. Your input helps us grow and improve to better meet your needs.

 

  • How can I stay updated with new indicator releases or updates?

To stay updated with new indicator releases or updates, you can subscribe to our newsletter or follow us on social media platforms. We regularly share information about new releases, updates, and trading insights to keep our customers informed and empowered in their trading endeavors.

  • What is your refund policy?

At Scalp Radar, we have a no-return policy for all of our software tools. Due to the digital nature of our products and the provision of free trials, all sales are final. We encourage you to take advantage of our free trials to evaluate the indicators and make an informed decision before purchasing.

  • How can I contact customer support?

If you have any questions or need assistance during your trial or after your purchase, our support team is here to help. You can reach out to us at support@scalpradar.com. We strive to provide excellent customer service and address any technical issues or concerns you may have.

  • What if I have technical issues with the indicators?

If you encounter any technical issues with our indicators, please reach out to our customer support team at support@scalpradar.com. We will work diligently to resolve any technical issues and ensure that you have a smooth and seamless experience using our indicators.

  • Can I get a refund if I'm not satisfied with the indicators?

As mentioned earlier, we have a no-return policy for all of our software tools. However, we encourage you to take advantage of our free trials to evaluate the indicators and make an informed decision before purchasing. If you have any concerns or questions, please reach out to our customer support team, and we will be happy to assist you.