Frequently asked questions

How do I activate my product license?

Please see How to Activate Your NinjaTrader Indicator for detailed instructions.

How long does it take to fulfill my order?

Your order will be activated immediately after your payment is processed. Please follow the instructions on How to Activate Your NinjaTrader Indicator.

Do you offer free trials for your indicators?

Yes, we offer comprehensive free trials for all of our indicators. Download the indicator and activate your trial by entering your machine ID in the License Manager.

What is your refund policy?

We offer a comprehensive free trial for all of our products and therefore have a no refund policy. Please see the full details here.

How can I contact customer support?

You can reach out to us via the Contact page.

Icon for coinDo you offer product discounts?

We occasionally share discount codes over social media and email. Sign up or follow using the links at the bottom of the page.


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